Joby is an all-in-one CRM built for home-service teams. Across 70+ industries – HVAC, plumbing, electrical, roofing, cleaning, landscaping and more – service businesses use Joby to manage leads, schedule appointments, send estimates and invoices, take payments, and talk to their customers by phone and SMS, all in one place. We are a remote-friendly team on a mission to make powerful software simple for the people who run service businesses every day.
Joby (joby.io) is an all-in-one CRM for home-service businesses – HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers – all in one place.
The role
We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.
Responsibilities:
- Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business
- Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting
- Host onboarding and support calls over Zoom to get new customers set up for success
- Turn common questions into help-center articles and saved replies
- Pass customer feedback to the team so the product keeps getting better
Qualifications/Requirements:
- 2+ years in customer support or customer success at a SaaS company
- Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom
- Excellent spoken and written English, confident presenting to business owners
- Self-managed, reliable and empathetic – you will often be the first person our customers talk to
- Bonus: experience with CRMs or with home-service / field-service businesses
What we offer
- Full-time remote position, open worldwide
- $25,000 – $48,999 per year, depending on experience and location
- Product training and a clear playbook for demos and support
- A small, fast-moving team where your feedback directly shapes the product
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
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Deadline: Not Disclosed
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