Lagos
- We are looking for a detail-oriented and analytical Junior Data Analyst to support business operations by collecting, analyzing, and interpreting data to generate actionable insights.
- The role will also support workforce management activities, including scheduling, performance tracking, and operational reporting to ensure efficiency and optimal resource utilization within a 24/7 BPO environment.
- The successful candidate will receive onboarding and guidance on workforce management processes within the organization.
Responsibilities:
- Collect, clean, and organize data from multiple sources, including CRM systems, call logs, and operational tools
- Analyze operational performance data such as customer engagement, recovery rates, and service levels
- Prepare daily, weekly, and monthly reports and dashboards
- Track and report key performance indicators (KPIs) across teams
- Identify trends, patterns, and anomalies in business data
- Support decision-making through data-driven insights
- Ensure data accuracy, consistency, and integrity
Workforce Management (WFM) Responsibilities:
- Support staff scheduling and shift planning based on workload forecasts
- Monitor agent availability, productivity, and schedule adherence
- Generate workforce performance reports, including attendance, utilization, and efficiency metrics
- Analyze call volumes and workload trends to support staffing decisions
- Provide insights to improve workforce efficiency and service levels
Requirements / Qualifications:
- 0–2 years of relevant experience
- Experience with reporting or data analysis is an advantage
- Exposure to call center/BPO operations is a plus
- Basic understanding of workforce management concepts is an added advantage
- Proficiency in Microsoft Excel/Google Sheets (advanced Excel preferred)
- Ability to adapt in a fast-paced, 24/7 operational environment
- Knowledge of Power BI, Tableau, or other data visualization tools
- Basic SQL knowledge is an advantage
- Strong analytical, critical thinking, and problem-solving skills
- Strong attention to detail and reporting/documentation skills
- Good communication and computer literacy skills
Benefits:
N120,000 – 150,000 Net / Monthly.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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