Nigeria
Job summary
A Customer Service Representative (CSR) is the first point of contact between a company and its customers. Your main job is to solve problems, answer questions, and make sure customers have a smooth experience with the company’s product or service.
Min Qualification: OND Experience Level: Internship & Graduate Experience Length: No Experience/Less than 1 year Language Requirement: English Working Hours: Full Time – 8 to 5 Applicant Location: Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
Customer Support & Communication:
- Respond to customer inquiries through phone calls, email, live chat, WhatsApp, and social media
- Explain products, services, policies, fees, and how to use platforms/apps
- Provide accurate information about accounts, claims, deliveries, payments, or technical issues.
Complaint Resolution & Problem Solving:
- Listen to customer complaints with empathy and professionalism
- Troubleshoot issues and provide solutions within company guidelines
- Log complaints in the CRM/ticketing system and track them to resolution
- Escalate complex issues to supervisors, technical, or billing teams and follow up for closure.
Sales Support & Retention:
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- Identify customer needs and recommend relevant products/services
- Upsell and cross-sell
- Retain customers by resolving concerns quickly and promoting loyalty programs
- Educate customers on self-service channels: mobile app, USSD, website, FAQ.
Documentation & Reporting:
- Maintain accurate records of all customer interactions in the CRM
- Update customer account details and case notes
- Generate daily/weekly reports on call volume, issues, and resolution rates
- Collect feedback and report trends to the Team Lead/Manager.
Compliance & Quality:
- Adhere to company scripts, SLA, data protection, and confidentiality policies
- Meet KPIs: Average Handling Time, First Call Resolution, CSAT, NPS
- Participate in training to stay updated on products and service standards.
Requirements:
- Minimum of an OND in any field
- HND/BSc preferred for banks, HMOs, and tech companies
- 0-2 years in customer service, call center, retail, or front desk
- Fresh graduates with good communication skills are accepted.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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