Lagos
Paycita is a fast-growing fintech and SaaS company helping businesses simplify and automate their payment, financial, and customer management processes. Our platform empowers organizations to grow smarter, faster, and more efficiently through digital tools built for the modern business world.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Ikosi-Ketu, Lagos
Employment Type: Full-time
Responsibilities:
- Reach out to new sign-ups promptly to ensure they feel welcomed and supported.
- Guide assigned businesses through the KYC verification process for smooth activation.
- Support the activation and adoption of Paycita among assigned businesses.
- Provide onboarding and training to help customers use Paycita confidently.
- Build strong relationships that drive customer satisfaction and long-term retention.
- Encourage upgrades from free plans to paid subscriptions.
- Attend to customer enquiries, issues, and feedback promptly and professionally.
- Encourage happy customers to refer other businesses to Paycita.
- Collaborate with internal teams to improve the overall customer experience.
Qualifications/Requirements:
- OND / HND / BSc in marketing, business administration, or a related field.
- 1–2 years of experience in customer success, customer service, business development, or client management.
- Strong communication, interpersonal, and relationship-building skills.
- Confident, professional, and customer-focused.
- Comfortable in a fast-paced, growth-driven environment.
- Fintech, SaaS, or digital service experience is a plus.
- Skilled in CRM tools, Microsoft Office, or Google Workspace.
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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