Truv
130k – 170k USD/year
- Remote
- Anywhere
- Full-time
About Truv
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job
We are seeking a Customer Success Manager, Enterprise Accounts to serve as a trusted advisor to our strategic and enterprise Fintech and Financial Institution clients. This is a high-visibility role that directly impacts revenue growth, customer satisfaction, and the long-term success of Truv’s client base.
Join Our Job Update Communities
Get fast job alerts, remote opportunities & visa updates instantly.
Join Telegram
WhatsApp Channel
Responsibilities:
- Own the success and outcomes of Truv’s largest and most complex enterprise customers.
- Act as a trusted advisor to senior stakeholders across multiple lines of business.
- Drive adoption and maximize utilization of Truv within large, matrixed organizations.
- Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems.
- Design and deliver tailored enablement programs, training, and best practices to accelerate adoption.
- Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success.
- Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes.
- Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts.
Qualifications/Requirements:
- 5+ years of Customer Success experience in SaaS technology, ideally within data, financial services, or mortgage technology.
- Deep understanding of the enterprise Customer Success lifecycle and proven ability to deliver measurable client impact.
- Experience leading large-scale software rollouts at Fortune 500 or financial services organizations.
- Strong ability to master complex product functionality and translate technical concepts into business value for customers.
- Skilled at educating, enabling, and training enterprise customers across diverse audiences.
- Track record of resolving complex customer issues through effective cross-functional collaboration.
- Familiarity with mortgage, consumer lending, or fintech technology and operations.
- Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes.
Success Metrics
- Adoption & Usage: Enterprise-wide activation and utilization of Truv’s products.
- Net Revenue Retention (NRR): Renewals, upsells, and account expansion.
- Churn: Minimization of enterprise account attrition.
- Time to Implementation: Efficient rollout across enterprise systems.
- Time to Value: Rapid delivery of measurable business outcomes.
- Customer Health & Satisfaction: High satisfaction scores, strong relationships, and long-term advocacy.
Benefits:
- Fully remote
- Competitive salary and equity package
- Health, dental, and vision insurance
- 401(k)
- Flexible time off
- Work with cutting-edge technology and innovative customers
- Opportunity to shape the future of financial data access
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
Stay updated on job opportunities! Join our WhatsApp and Telegram Job Alert Groups:
Job search assistance
Freelance job listings JobHorizon Whatsapp
JobHorizon Telegram
Disclaimer: Gistmox Job Banks is an independent platform dedicated to providing information about job openings. We are not affiliated with, nor do we represent, any company, agency, or agent mentioned in the job listings. Please refer to our Terms of Services for further details.