Lagos
Job summary
Dedicated and personable Customer Service Representative with experience assisting clients, resolving inquiries, and ensuring customer satisfaction. Skilled in problem-solving, communication, and building positive customer relationships. Committed to delivering high-quality support and enhancing the overall customer experience.
Min Qualification: High School (S.S.C.E) Experience Level: Entry level Experience Length: 2 years Language Requirement: English Work Type: Full Time Working Hours: 8 to 5 Applicant Location: Nigeria
Job descriptions & requirements
Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, and policies
- Resolve customer complaints and issues efficiently and professionally
- Maintain customer records and update databases accurately
- Follow up with customers to ensure satisfaction and retention
- Assist in processing orders, returns, and exchanges
- Collaborate with other departments to address customer needs
- Identify opportunities to improve customer experience and provide feedback to management
- Uphold company standards and maintain professionalism in all interactions
Requirements:
- Minimum of SSCE (depending on company standards)
- Previous customer service experience is an advantage
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to remain calm and professional under pressure
- Proficient in Microsoft Office Suite and CRM tools
- Attention to detail and accuracy in handling tasks
- Ability to work independently and as part of a team
- Positive attitude and commitment to customer satisfaction
- Communication & Active Listening
- Problem Solving & Conflict Resolution
- Customer Relationship Management (CRM)
- Data Entry & Record Keeping
- Patience, Empathy, and Professionalism
Method Of Application
Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.
APPLY HERE
Deadline: Not Disclosed
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